Practice Policies
TELEPHONE ACCESS
The practice will take phone calls during normal opening hours. If the doctor is with a patient, a message will be taken. At present, we have received feedback that it has been difficult to get through the phone lines. This is largely due to the bookings for the COVID vaccine. We apologize for the inconvenience. We also thank you for your understanding
FEES
Our practice offers a bulk billing practice. There is a small fee for some services, including services not covered by Medicare. This includes patients without a Medicare card. Please present your Medicare card and/or your veteran’s affairs card and your pension card (if applicable) at reception. Pathology requests and other tests/investigations are bulk billed as well. However, pre-employment medical examinations, insurance forms and any other services that are not covered by Medicare will incur a fee accordingly. Non-Medicare card holders and services not covered by Medicare will incur a fee.
PATHOLOGY RESULTS
All test results are strictly confidential. In order to protect your privacy, this practice does not give results to patients via SMS, faxes or emails. Due to the current COVID lockdown, we are discussing patient results via telephone. We request that you book an appointment. You will be advised at the time of the test when you can expect your results to return. All urgent results will be followed up with the patient directly.
REMINDER/ RECALL SYSTEM
Our practice uses an active recall and reminder system. If you do not wish to be part of this system please notify our receptionists.
CONFIDENTIALITY
Our practice is committed to maintaining the confidentiality of your personal health record information. Your medical record is a confidential document. It is the policy of this practice to ensure that the confidentiality of your medical record is handled according to the RACGP Code of Practice for the Management of Health Information in General Practice. We maintain the security of personal health information at all times and ensure that this information is only available to authorised members of staff. The practice staff will seek your permission before disclosing your personal health information to any third party. Please let our receptionist know if your contact details have changed. The privacy policy is available at reception.
PRIVACY POLICY
Your Personal Health Information and your Medical Record may be collected, used and disclosed for the following reasons:
• For communicating relevant information with other treating doctors, specialists or allied health professionals
• For follow up reminder / recall notices
• For National/State or territory registers (eg. Immunisation data)
• For State/Territory reminder systems, (eg cervical screening - pap smears reminders or familiar cancer registries)
• Accounting / Medicare / Health Insurance procedures
• Quality Assurance activities such as accreditation
• For disease notification as required by law (e.g. infectious diseases)
• For use by all doctors in this group practice when consulting with you
• For legal related disclosure as required by a court of law (e.g. subpoena, court order, suspected child abuse)
• For research purposes (de-identified, meaning you are not able to be identified from the information given)
If you have any concerns or wish to restrict access to your personal health information please discuss these with your doctor or receptionist. This practice adheres to principles of the RACGP Handbook for the Management of Health Information in Private Medical Practice and has a written policy, which is available to all patients.
YOUR RIGHTS
If you have a problem, please feel free to talk to Dr Morell or the receptionists. We appreciate feedback via the suggestion box provided at the reception desk. We take your concerns, suggestions and complaints seriously.
Health Care Complaints Commission HCCC
Locked Bag 18, Strawberry Hills, NSW, 2012
Phone: 1800 043 159
Email: hcc@hcc.nsw.gov.au
Website: www.hccc.nsw.gov.au
SMOKING POLICY
Our Practice has a no smoking policy.
The practice will take phone calls during normal opening hours. If the doctor is with a patient, a message will be taken. At present, we have received feedback that it has been difficult to get through the phone lines. This is largely due to the bookings for the COVID vaccine. We apologize for the inconvenience. We also thank you for your understanding
FEES
Our practice offers a bulk billing practice. There is a small fee for some services, including services not covered by Medicare. This includes patients without a Medicare card. Please present your Medicare card and/or your veteran’s affairs card and your pension card (if applicable) at reception. Pathology requests and other tests/investigations are bulk billed as well. However, pre-employment medical examinations, insurance forms and any other services that are not covered by Medicare will incur a fee accordingly. Non-Medicare card holders and services not covered by Medicare will incur a fee.
PATHOLOGY RESULTS
All test results are strictly confidential. In order to protect your privacy, this practice does not give results to patients via SMS, faxes or emails. Due to the current COVID lockdown, we are discussing patient results via telephone. We request that you book an appointment. You will be advised at the time of the test when you can expect your results to return. All urgent results will be followed up with the patient directly.
REMINDER/ RECALL SYSTEM
Our practice uses an active recall and reminder system. If you do not wish to be part of this system please notify our receptionists.
CONFIDENTIALITY
Our practice is committed to maintaining the confidentiality of your personal health record information. Your medical record is a confidential document. It is the policy of this practice to ensure that the confidentiality of your medical record is handled according to the RACGP Code of Practice for the Management of Health Information in General Practice. We maintain the security of personal health information at all times and ensure that this information is only available to authorised members of staff. The practice staff will seek your permission before disclosing your personal health information to any third party. Please let our receptionist know if your contact details have changed. The privacy policy is available at reception.
PRIVACY POLICY
Your Personal Health Information and your Medical Record may be collected, used and disclosed for the following reasons:
• For communicating relevant information with other treating doctors, specialists or allied health professionals
• For follow up reminder / recall notices
• For National/State or territory registers (eg. Immunisation data)
• For State/Territory reminder systems, (eg cervical screening - pap smears reminders or familiar cancer registries)
• Accounting / Medicare / Health Insurance procedures
• Quality Assurance activities such as accreditation
• For disease notification as required by law (e.g. infectious diseases)
• For use by all doctors in this group practice when consulting with you
• For legal related disclosure as required by a court of law (e.g. subpoena, court order, suspected child abuse)
• For research purposes (de-identified, meaning you are not able to be identified from the information given)
If you have any concerns or wish to restrict access to your personal health information please discuss these with your doctor or receptionist. This practice adheres to principles of the RACGP Handbook for the Management of Health Information in Private Medical Practice and has a written policy, which is available to all patients.
YOUR RIGHTS
If you have a problem, please feel free to talk to Dr Morell or the receptionists. We appreciate feedback via the suggestion box provided at the reception desk. We take your concerns, suggestions and complaints seriously.
Health Care Complaints Commission HCCC
Locked Bag 18, Strawberry Hills, NSW, 2012
Phone: 1800 043 159
Email: hcc@hcc.nsw.gov.au
Website: www.hccc.nsw.gov.au
SMOKING POLICY
Our Practice has a no smoking policy.
